Return & Refund Policy
At Charminora, each piece of jewellery is thoroughly inspected through strict quality control measures before being carefully packed and dispatched. Our team meticulously checks every item for craftsmanship, finishing, and durability to ensure it meets our premium standards. We are committed to delivering only the finest, flawless jewellery to our customers.
1. Refund Eligibility
Refunds are offered only for damaged products.All refund or damage-related complaints must be raised within 2 days of receiving your order.
You can contact us at:
📧 support@charminora.com
📱 WhatsApp: +91 8010376645
Please include clear photos or videos of the issue to help us resolve your concern quickly.
2. Incomplete or Damaged Items
If your order is incomplete or damaged (such as missing earrings, broken items, or incomplete sets), a full and proper unboxing video is mandatory.
This video helps us validate the issue and provide assistance promptly.
Please note: Complaints without an unboxing video will not be accepted.
3. International Orders
Exchange and return services are not available for international shipments.